Shipping policy

 


Shipping Policy — SVIATA

At SVIATA, every order is carefully prepared before shipment.

Processing Time

  • Orders are typically processed within 2–5 business days.

Shipping Time

  • Delivery usually takes between 10–15 business days depending on your location.

  • Shipping times may be slightly longer during:

    • high-demand periods,

    • holidays,

    • or carrier-related delays.

Order Tracking

  • A tracking number will be sent by email once your order has been shipped.

Shipping Address

  • Customers are responsible for providing a complete and accurate shipping address.

  • SVIATA is not responsible for lost packages caused by incorrect addresses provided by customers.

Return & Refund Policy — SVIATA

At SVIATA, customer satisfaction is important to us.

Returns

  • We accept returns within 14 days of delivery.

  • Items must be:

    • unworn,

    • unwashed,

    • and in their original condition.

Non-Refundable Items

For hygiene and custom production reasons:

  • sale items,

  • personalized products,

  • and certain specific categories
    are non-refundable.

Damaged or Incorrect Items

If you receive an item that is:

  • damaged,

  • defective,

  • or incorrect,

please contact us within 48 hours with photos at:
support@sviata.com

Refunds

  • Once the returned item is received and inspected, the refund will be issued to the original payment method within 5–10 business days.

Cancellation Policy — SVIATA

  • Orders may be canceled within 12 hours of purchase.

  • After this period, the order may already be in production and can no longer be canceled.

Privacy Policy — SVIATA

SVIATA respects your privacy and personal information.

We only collect the information necessary to:

  • process your orders,

  • provide shipping,

  • and improve your customer experience.

Your information will never be sold to third parties.

Terms & Conditions — SVIATA

By placing an order with SVIATA, you agree to:

  • our processing and shipping times,

  • our return and refund policies,

  • and our general terms of service.

SVIATA reserves the right to update or modify these policies at any time.